Refund Policy:
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Eligibility: We do not offer refunds for services that have already been provided. However, if a payment was made for a call that has not yet taken place, and the customer wishes to cancel, they are eligible for a refund.
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Refund Window: Refunds must be requested before the service has been rendered.
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Proof Required: No proof is required from the customer, as we will have the necessary details in our records, including their email address.
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Refund Method: Refunds will be issued via the original payment method.
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Exceptions: There are no exceptions to this policy.
Shipping or Delivery Policy:
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Shipping Methods: We do not ship any physical products. All services and products are delivered virtually.
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Processing Time: Not applicable.
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Delivery Times: Services and digital products are delivered immediately upon payment confirmation. The duration of services will vary based on the package purchased.
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Shipping Rates: Not applicable.
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Destinations: All services and products are available virtually, so there are no destination limitations.
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Tracking: Not applicable, as all services and products are delivered virtually.
Return Policy and Process:
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Return Eligibility: We do not offer returns. All services and digital products provided are final.
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Return Time Frame: Not applicable, as all services are provided virtually.
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Process: Not applicable.
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Return Shipping: Not applicable.
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Restocking Fees: Not applicable.
Cancellation Policy:
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Eligibility for Cancellation: Customers may cancel a service before payment has been made. Retainer clients must provide 30 days' notice before the next billing cycle to cancel their subscription.
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Subscription/Reservation Cancellation: Customers must cancel within 30 days of the next month’s renewal date.
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Cancellation Fees: There are no cancellation fees if cancellations are made within the appropriate time frame. One-off services must be canceled before the service has been provided for a full refund.
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Refund for Cancellation: If a service has not yet been provided, customers will receive a full refund for their payment.